Help center / Money and rules

When does money reach my bank?

Sale, transfer, Stripe balance, bank: what happens when.

3 min read

There are two steps between a sale and your bank.

1. Sale to your Stripe account

Right after the sale is recorded, SplitPartner sends your share to your Stripe account as a transfer. It shows as Paid next to your name in the product’s Sales box.

If your payouts weren’t set up yet, or Stripe couldn’t receive it, your share waits. Once you’re set up, it can be sent with Retry failed payouts.

Affiliate commissions are different: they wait 30 days first. See Become an affiliate.

2. Stripe account to your bank

Stripe pays out your balance to your bank on your Stripe payout schedule. Stripe sets it, and you can see it in your Stripe dashboard (Open my Stripe payout account on your SplitPartner dashboard).

Checking a payment

  1. The product’s Sales box shows your share and its status.
  2. Your Stripe dashboard shows the transfer arriving, your balance, and every payout to your bank.
Tip

Stripe’s dashboard is the source of truth for when money hits your bank. SplitPartner’s records show when it was sent to Stripe.

Still stuck? Email a person at hello@splitpartner.com. Say which product and what you saw; a screenshot helps.