The login email didn’t arrive
- Wait a minute, then check Spam and Promotions.
- Make sure you typed the address right. Use use a different email to start over.
- Each code and login link works once and expires (usually within an hour). Ask for a new one if it’s old.
- If you were invited, log in with the exact address the invite was sent to.
“Payouts can’t be set up” or the Payouts check stays yellow
- Click Continue setup. Stripe shows exactly what it still needs (often a document or a corrected detail).
- Check your Stripe dashboard (Open my Stripe payout account on your dashboard) for a message from Stripe.
- Still stuck? Email hello@splitpartner.com with a screenshot of what you see.
The Go live button is grey
The product page lists what’s missing under “Before you can go live”: a signature, a partner’s payouts, or something to deliver. It also waits if a change is pending with sales paused. See The go-live checklist.
A partner can’t see the product
They’re logged in with a different email than the one in the Partners box. They should log out and log in with that address, or you change their email with a split change.
A payout says Failed
Usually that partner’s Stripe account can’t receive transfers yet. Once they finish payout setup, click Retry failed payouts on the product page. The money isn’t lost; it waits.
A buyer lost their download
Their emailed receipt has a link that makes a fresh download each time. If they can’t find the email, any partner can see the order (buyer email, date) on the product page and help, or the buyer can contact SplitPartner.
An affiliate says a sale wasn’t credited
- The buyer must have used the affiliate’s link (with
?aff=and their code) in the same browser within 30 days. - If they used another affiliate’s link later, the latest one gets the credit.
- A different device or browser, or cleared browser data, loses the code.
- Selling from your own website? Make sure the Buy button code is on the page, so the code rides into the sale.
The sales page doesn’t show a sale
In Make changes → Sales page, click Send a test, then Send missed sales.
Something else
Email hello@splitpartner.com. Say which product, what you did, and what you saw. A screenshot helps.